See, Hear, Respond



0800 157 7015
North East, North West, South East, South West


Who is the service for?
Young People (16-25), Parents, Primary School (5-12), Secondary School (13-15), Families, Looked After Children
What age range is it suitable for?
4 - 12, 13 - 16, 17 - 25, 26 - 29, 30 - 34, 35 - 39, 40 - 44, 45 - 49, 50 - 54, 55 - 59, 60 - 64


111 Oxgangs Road North, Oxgangs, EDINBURGH, EH14 1ED
0131 446 7000




Barnardo's Scotland has launched a counselling and wellbeing services for families struggling with the effects of the Covid-19 pandemic. Our Scotland See, Hear, Respond service will work with families across the country offering practical and therapeutic support including counselling.

See, Hear, Respond is a new Barnardo’s Service funded by the National Emergencies Trust. It will quickly respond to children, young people and families anywhere in Scotland who might need additional support to cope with the impact of coronavirus.

You can explore our online support hub, or get in touch via our free phone line or submit an online referral form, so we can provide virtual interventions including counselling or signposting to local agencies and services.

We’ll help you with with everything from money worries, to coping with stress and isolation, school anxiety, isolation, those with health vulnerabilities or disabilities, relationships with parents or family, keeping safe and well during COVID and much more.

We will respond to every contact made with us, so no child gets missed.

This service is designed for both children, young people and their families, as well as professionals who would like to discuss concerns for someone.

See, Hear, Respond Scotland is here to help children, young people and families cope with the Covid-19 crisis.

In response to COVID-19, we have a number of ways to offer you support if you live in Scotland:

- A free helpline (0800 157 7015)
- Confidential online referral
- A support hub of advice and information


If you’re not sure if we can help, it’s okay to give us a call. You can tell us about yourself and, if we can’t help you, we’ll find someone who can.

We can usually help if:

- You are under the age of 18
- You have a special educational need and are under the age of 25
- You are not already supported by social services in Scotland
- You care for anyone described above
- If you are expecting children

We won’t judge you or blame you, whatever you are going through.

You can call us for free on 0800 157 7015 to speak to a friendly person in our team, and we’ll help you figure things out.

Our support is free, and we can talk about what kind of support works for you.

Confidential online referral...

To Self refer, please see Professionals can also submit a referral through our secure, professional form at

A support hub of advice and information...

Our support hub is a space for parents, carers and young people to access a range of materials, resources and much more to help deal with some of the challenges the pandemic has presented.

Please see

Other Services Run By

Barnardo's Scotland

Copyright © 2021 EVOC is a company limited by guarantee No. SC173582 and is registered Scottish charity No. SC009944.
Registered Office: 525 Ferry Road, Edinburgh EH5 2FF