The EVOC Red Book

The online directory to find third sector Organisations, and their services across Edinburgh

IMPORTANT

Only services that are currently available during COVID-19 are listed in the directory.

In line with Government advice, most groups and organisations in the city have had to take the unfortunate decision to suspend face to face and group work activities. Please telephone or email the contacts listed for the group or organisation if you are interested in their work to check what alternative arrangements might be available.


Details
COVID-19 Service UPDATE...

As a result of the Coronavirus Pandemic, Citizens Advice Edinburgh are now operating a telephone only advice service, until the restrictions on social distancing and self isolation are lifted. We understand how difficult a time this will be for people and we will try to provide as much up to date information and advice we can.

In the meantime we will be providing telephone helpline between 9:30am and 4:30pm Monday to Friday delivered by our local advisers in Edinburgh and by next week, we expect a national Citizens Advice Helpline to be launched.

Simply call our main number on 0131 510 5510.

Normal service details...

Looking for Advice?

All of our advice is:

- Free
- Confidential
- Impartial
- Independent

We have five bureau and thirteen outreach locations across the city, where you can access information, advice and practical support on any issue. We also provide a Home Visiting services for people with reduced mobility.

We have specialist services in Universal Credit, Welfare Rights, Debt, Employment, Housing, Home Energy Advice, Pensions, Immigration and Budgeting. We also deliver the NHS Patient Advice and Support Service.

What can we help you with?

The main areas of advice include (but are not restricted to):

- Your Money - Debt, Employment, Benefits, Pensions and Tax
- Your Family - Family, Health, Housing, Education
- Your Daily Life - Phone, Broadband and Energy Costs, Consumer Affairs, Travel
- Your Rights - Human Rights, Immigration, Legal Rights and Responsibilities

What should I bring?

It’s always best to bring as many documents as you can with you, so that our advisers are able to help you. Please see https://www.citizensadviceedinburgh.org.uk/what-to-bring.

How do we help?

WE CAN...

- Speak to you face-to-face or by phone to find out what the problem or problems are
- Access our regularly updated information systems for up to the minute information
- Help you negotiate with companies or service providers such as creditors or to appeal against decisions
- Help you write letters and/or phone companies and service providers on your behalf
- Help you prioritise your problems, for example, to sort out which debts are most important and should be paid first
- Help you with form filling, for example, to claim for welfare benefits
- Refer you to CAE specialist caseworkers for complex problems or to other agencies when appropriate.

How can I access the service?

Please call 0131 510 5510 to make an appointment to see one of our advisers.

Opening hours...

**Appointments only**

MONDAY: 10:15am - 4:30pm / 5:30pm - 7:00pm (Legal Clinic by referral only)
TUESDAY: 10:15am - 4:30pm
WEDNESDAY: 10:15am - 4:30pm / 10:15am - 12:45pm (Universal Credit Help to Claim Drop-In Service)
THURSDAY: 10:15am - 4:30pm
FRIDAY: 10:15am - 4:30pm

Unless otherwise stated, Gorgie/Dalry Citizens Advice Bureau operates an appointment system, but if the matter is urgent, please let us know by calling our appointments number and we will try to see you as soon as possible.
Ages
65+, 26 - 29, 30 - 34, 35 - 39, 40 - 44, 45 - 49, 50 - 54, 55 - 59, 60 - 64, 17 - 25
Days and Times
Monday 10:15am - 4:30pm
Tuesday 10:15am - 4:30pm
Wednesday 10:15am - 4:30pm
Thursday 10:15am - 4:30pm
Friday 10:15am - 4:30pm
Saturday
Sunday
Venue
Fountainbridge Library, 137 Dundee Street, Fountainbridge
EDINBURGH
EH11 1BG

Localities
South West 
Contact Details
Contact Telephone: 0131 510 5510
Contact Email: gorgie@caed.org.uk
Website: https://www.citizensadviceedinburgh.org.uk/get-advice

This record was last modified on: 14 October 2020