Craigmillar Medical Practice

We are a modern general practice offering a wide range of services to our patients and we are always looking at new ways to improve our service for you and communicate this through regular patient newsletters.

The information on our website https://www.craigmillarmedicalgroup.co.uk will help you to make best use of our services and promote your best health and wellbeing. Our practice team consists of doctors, practice nurses, health care assistants, and care coordinators.

We also have health visitors, district nurses, midwives and community mental health nurses working with us.

New Patients...

If you want to register as a new patient, please come into the surgery and our Care Coordinator's will be able to tell you if you live inside the practice area.

We register patients every Tuesday, Thursday and Friday between 11:00am and 4:00pm.

You will need complete the registration questionnaire and provide a proof of address and photo ID.

Registration process takes normally up to one week.

If you have any chronic diseases e.g. diabetes, asthma, ischaemic heart disease, you will be directed to the appropriate services in order that you will receive the best possible care.

Are you a carer for someone? Please let us know when you register as you may have specific needs that we are able to help you with.

Appointments...

Making an Appointment - TELEPHONE TRIAGE SYSTEM:

Thanks to this system we are able to free up doctor availability so that we can help more patients each day and make sure we can see EVERY patient that needs to be seen.

Call the surgery and speak to one of our Care Coordinators.

The Care Coordinators will ask you some questions about your problem so that all requests for health advice are dealt with quickly and appropriately. They may suggest you see the pharmacist, dentist, optician or other health care professional if they can deal with your problem better than the doctor.

They will then book you in for a doctor to call you back on the same day. Please have your phone number to hand when you ring us.

The doctor or advanced nurse practitioner will aim to phone you back within 2-3 hours if you are booked for morning slot or after 2:00pm if you are booked for afternoon slot. Please keep your phone switched on and close by you while waiting for the call.

If you miss the call, the GP will always try a second final time to call you back.

The doctor may be able to deal with your problem over the phone. If it is agreed that you need to be seen the doctor will arrange an appointment for you to come down on the same day or on a suitable day for you.

Appointments with a Nurse

The Nursing Team have an appointment system, but also aim to be flexible and opportunistic in the care they offer, providing a wide range of services to all age groups. When ringing for an appointment, please let the receptionist know why you are attending as this will enable her to allocate you the appropriate nurse to deal with your problem.

If the doctor has asked you to come for a blood test you can pop in and see one of the health care assistants who are available each morning between 8:30 am and 12:20 pm without a prior appointment.

Opening Hours...

Monday - Friday: 8:00am - 6:00pm

We are also have an evening surgery clinic which runs on Monday evenings between 6:00pm - 7:30pm